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Return & Refund Policy
1. General Conditions
At Gentlemen's Caves, we are committed to your satisfaction. We understand that purchasing a safe is a significant investment, and our policy is designed to ensure a clear and transparent process for our customers.
2. Return of Goods
Due to the unique nature of our products, we maintain a strict 'No Returns' policy on all safe purchases. This policy is in place because safes are high-claim items that are costly and challenging to transport due to their size, weight, and the need for specialized handling.
3. Shipping Damage
If a product is damaged during shipping, the responsibility to file a claim rests with the carrier. Customers are advised to inspect the item thoroughly at the time of delivery. Should there be any damage evident on the product, the customer has the right and is advised to refuse delivery. In such instances, the refused item will be returned to us, and we will arrange for a replacement to be sent out at the earliest convenience.
As returns are not accepted, refunds are not typically provided. However, in the exceptional case of shipping damage where the customer has refused the item, we will work to rectify the situation by either providing a replacement or issuing a refund, subject to the confirmation of the damage and in accordance with our shipping insurance policies.
5. Reporting Damages
To report damages or file a claim for a refused delivery, the following steps must be taken:
- Refuse the delivery and inform the delivery personnel that you are doing so due to visible damage.
- Document the damage with clear photographs.
- Contact our customer service team within 24 hours of the refused delivery to report the issue and provide photographic evidence.
6. Contact Information
For any inquiries regarding our Return & Refund Policy, please contact our customer service department at:
- Email: Support@GentlemensCaves.com
- Phone: (229) 404-5499
- Business Hours: Mon - Fri, 8:00am - 5:30pm (GMT-4)
Weekend, 8:00am - 5:00pm (GMT-4)
We value your business and will endeavor to resolve any issues concerning shipping damage swiftly and satisfactorily.
We stand behind our products with a Best-in-Class Lifetime Warranty, which covers the entire safe against theft, fire, natural flood, locks, parts, and paint. We offer free freight on warranty replacement gun safes in the continental USA as well as free locksmith services if you ever get locked out.
Warranty is inclusive and is in lieu of any and all other warranties, express or implied. Specifically excluded are the warranties of merchantability and fitness for a particular purpose. This warranty is limited to the safe itself and/or its value and does not include consequential damages of any kind including, but not limited to, the contents in and of the safe.
Shipping & Delivery Policy
Delivery Appointment: Within 2-10 business days, the delivery agent will contact you to arrange a convenient appointment for delivery.
Curbside Delivery: The price of your order includes curbside delivery, which means the safe will be delivered to the curb at the end of your driveway. Please note that this service does not include assistance with unpacking, moving the freight beyond the curbside, or disposal of packing materials.
Signature Requirement: Your signature will be required upon delivery to confirm receipt of the safe.
Important Steps Before Signing the Delivery Receipt:
Check Your Items: Before signing, ensure you have received the correct product.
Inspect for Damage: Examine the safe for any exterior damage, confirm that it opens correctly, and check that the interior is intact.
Document Damages: If any damage is found, please make detailed notes on the delivery receipt, and take detailed pictures.
Right to Refuse: Remember, it's important that you refuse the freight if you discover any damage. Should this occur, please call us immediately for further assistance. This is extremely rare, but it is important to be informed of what to do if it happens.
Your satisfaction is our top priority. If you have any questions or need further clarification, please don’t hesitate to reach out to us!