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Return & Refund Policy
Any shortages, overages, damages or manufacturer defects must be reported within 5 days of receipt. After that period, a 20-25% restocking fee will apply. Please check all merchandise carefully upon receipt. If a product is damaged during shipment, please call our Customer Support Department at (229) 404-5499 and we will help you arrange a return.
When making a return, please include all original packing materials, accessories and manuals. Merchandise must be unused and received in original condition. Used merchandise is non-returnable.
Note: Merchandise shipped by freight truck must be inspected, and any damage noted on the Bill of Lading before the driver leaves. Failure to comply will result in an inability to process a damage/loss claim for merchandise.
All items, including style, color selection and prices are subject to availability and can change without notice. Typographic and/or photographic errors are subject to correction.
XIKAR Lifetime Warranty Information
We are proud to offer our lifetime warranty on XIKAR products. Visit www.XIKAR.com/xi-warranty to request warranty service and we will help you resolve any issue. XIKAR reserves the right to repair, or replace at our discretion. Returned items may be replaced with a refurbished equivalent, depending on the age and condition of the return.
If you need to request warranty service, please visit XIKAR.com, where you can quickly and easily request warranty service, receive instructions for service and track the progress of the request though all the steps until completion.
- 1. Create an account and register warranty service requests 24 hours|day, 7 days|week
- 2. Track your service request online, including delivery confirmation at XIKAR
- 3. Fast and continuous communication with via email notifications
All Xikar lighters, cutters, hygrometers, humidor and travel cases are eligible for the Limited Lifetime Warranty. Items that have been tampered with or only contain physical damage (scratches or by regular use over time)are not covered under the Limited Lifetime Warranty and will be rejected upon receipt. The customer is responsible for sending the item in to us; once it is received we will send email updates throughout the process.
Ineligible Items: Butane, Boveda, PG solution, Crystal Jars or Bars, shattered ashtrays, and protective sheath covers.
Customers sending in returns from Canada are responsible for the shipping fee to and from our main warehouse; orders that have not been paid in full will not be fulfilled/shipped until payment has been received. Any active returns with an open balance past 1 year will be closed until that customer reaches out for payment.
International returns from overseas (Europe, Asia, Africa, Etc) would need to contact that countries designated distributor for a replacement.
XIKAR RESERVES THE RIGHT TO REPAIR OR REPLACE WITH A REFURBISHED EQUIVALENT OF EQUAL OR GREATER VALUE.