Lucasi LZC11 Custom Cue

Return Policy: Any item that is unused and can be sold as new is eligible for return. Please contact our support team at support@gentlemenscaves.com for assistance with the return process.

Cancellation Policy: Orders are normally processed and shipped on the same day. If you wish to cancel an order, please notify us before it has been processed to ensure same-day cancellation. Keep in mind that timing is crucial, as once the order has been processed, cancellation may not be possible.

Warranty Information: For specific warranty details, please refer to the "Description" section of the product on our website. If the information is not provided, do not hesitate to contact our support team for further assistance.

Damage Notification: In the unfortunate event of receiving a damaged product, please notify us within 24 hours of arrival so we can promptly address the issue. Your timely communication is essential for a smooth resolution process.

These guidelines are put in place to ensure a transparent and efficient experience for our customers. Your satisfaction is our priority, and our team is always here to assist you with any questions or concerns.