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Expert Help & Advice: (229) 404-5499

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Refund and Return Policy

Cancellations & Refunds:

At Gentleman's Caves, customer satisfaction is our top priority. Orders can be canceled at any time before shipping without incurring any fees, except for custom-made orders.

For inquiries, please contact us at

Cancellations (Before Order Ships):

To cancel an order, reach out to us as soon as possible for a full refund, provided the order has not left our warehouse. You can contact our customer support during business hours at (229) 404-5499, via our chatbox, or by emailing at any time.

Cancellations of Custom Orders:

Cancellations or refunds cannot be processed for custom or made-to-order products. These items are specifically manufactured for your order. For questions about your order's status, contact us.

Refunds and Returns:

Returns and exchanges are possible within 30 days, but customers are responsible for all related shipping costs. Not all products are eligible for returns; this is evaluated on a case-by-case basis. Please consult the product page for brand-specific return policies.

Please note, due to rising freight costs, outright returns may incur a cancellation fee (typically 15-25%) in addition to return shipping costs. For further information, please contact us. 

Shipping Times:

We strive to provide timely deliveries based on estimates from our suppliers and freight companies. However, these times may change due to factors beyond our control. Additionally, some brands may have specific lead times mentioned on their product pages. We thank you for your understanding and patience.

Important Information:

Please read and acknowledge the following before making a purchase from Gentleman's Caves:

  1. Inspect your package upon delivery*. Report any damage to us within 24 hours, providing pictures is necessary.

  2. You are responsible for all costs related to return shipping and new product shipping for exchanges.

  3. Returned products must be unopened and unused. Restocking fees may apply.
  4. Once your order leaves our warehouse, you're no longer eligible for a full refund**
  5. Shipping date estimates are subject to change.
  6. By making a purchase, you agree not to file a chargeback due to unforeseen delays or incorrect estimates. Violators will be subject to criminal charges.

*For some brands, do not accept delivery if there are visible damages. Please refer to the order confirmation or product page for brand-specific information.

**For some brands, you're not eligible for a full refund after purchase. 

For any questions or concerns, feel free to reach out to