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American Chest Return Policy
If for any reason you are not satisfied with your purchase, you may return the unused item in its original condition within 30 days for a Refund or Exchange.
All items must be returned in their original condition and carefully packed in original resalable condition to be accepted for return. 15%-40% restocking fee may apply if all original contents are not included and item is not in original condition.
Products that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.
· Shipping charges are not refundable. This includes the cost of shipping the product to you, even though it was included in your price.
- Packages must be shipped to our office within 30 days of the original shipment with all parts and accessories included in shipment.
· Although we do offer free shipping, we do incur the cost of shipping for every order. Therefore, we have a Restocking Fee to cover our shipping and re-packing costs, as noted above.
The Return Process:
Our simple return policy makes it very easy to return an item. Simply follow the instructions below:
· Return Authorization Number (RMA): Email us at email@example.com to let us know that you would like to return your item. We will give you an RMA number. Write the RMA number in the original Packing Slip that we have sent you.
· Package Your Return: Safely package the item you are returning, and include all original packaging, the invoice, and collateral material. Return shipping costs are paid by the customer.
· Insure your Package: Insuring your package is extremely important. Please also make sure to get a tracking confirmation for your order.
· Refund: Upon receiving the package, our quality assurance team will review the item. Upon their approval we will issue a refund within 7 business days with a company check by mail or Issue Credit to your Credit Card payment, where applicable Less any Restocking Fee.
Please follow the return instructions exactly as specified to prevent failure of refunding your order. We will refuse receipt of improperly packaged and/or uninsured packages. We will not be responsible for losses or damages during shipment.
If you have any questions please contact our Customer Service at firstname.lastname@example.org
Personalized items are not returnable, so please take special care when giving instructions for customizing. Please allow 7-10 days for processing a return once American Chest has received your returned item(s).
About American Chest Co.
About American Chest Company
David “Mac” McLoughlin has been in the gift and tabletop industries for over 40 years. Starting as a Sales Representative for TOWLE Silversmiths, he learned early on that there is a very special position reserved in the U.S. marketplace for QUALITY. Any manufacturer can make goods cheaply, and there is always someone who wants to buy the least expensive, but quality goods will always be appreciated and demanded by those who want only the finest!
From selling fine silver at Towle to traveling the world as Executive Product Manager for Schmid Brothers, Mac developed products and designs for such notable brands as Hummel’s, Walt Disney Products, Norman Rockwell, Love Is, Raggedy Ann & Andy, Beatrix Potter, and many more. Mac has experienced working in factories in East Germany (back when the wall was still up), Ireland, England, France, Japan, Taiwan, Hong Kong, and Mainland China. From music boxes, to jewelry boxes, holiday ornaments, collector’s plates, figurines, cigar humidors & accessories… the list is long on products to have made, countries where they might be making the best, and factories which work to put out only quality goods!
All of this experience led Mac back to Rhode Island where he grew up before leaving to attend the University of Notre Dame then the University of Michigan. Upon his return to RI, he ran one of the International Packaging Corp. divisions, which he eventually took over from INTERPAK as the new owner of New England Heirlooms, an import company that designed and developed giftware items throughout the world.
Four years of building his NE Heirlooms company brought Mac to the attention of Reed & Barton Silversmiths. Specifically, Reed & Barton had interests in acquiring New England Heirlooms, as a market extension into “imports” for their Eureka Mfg. Co., which made all of their Reed & Barton Handcrafted Chests at their factory in Norton, MA.
Mac went forward and sold New England Heirlooms to a competitor of Reed & Barton, but in 1993 the CEO of Reed & Barton tracked Mac down, brought him back for some ‘talks’ and then offered him the position of President at Eureka Mfg. Co. In doing so, Reed & Barton gave Mac complete operational and financial controls in this manufacturing arm of the corporation.
Through the 1990’s Mac grew Eureka Mfg. Co. to be the Largest Manufacturer of hardwood chests in the United States. He established distributors for their fine Jewelry and Flatware Chest in the Scandinavian countries, as well as in France. Reed & Barton Handcrafted Chests became the best-selling brand of hardwood chests under Mac’s direction and perseverance.
Mac then brought Reed & Barton Chests into the cigar humidor market just as the “cigar boom” was about to happen. He partnered with the Fuentes/Newman companies, which made the bestselling “Arturo Fuentes” cigar line, and together they created a new exceptionally high quality humidor product line under the brand “Diamond Crown Humidors by Reed & Barton.” During the cigar craziness of the late 1990’s this became the best-selling brand of high quality humidors throughout the world…and they are still selling Diamond Crown Humidor made today by American Chest Company!
Reed & Barton Corporation, after 100 plus years, wanted to go outside of the realms in which they had excelled. They brought in a new corporate chairman from one of the large conglomerates - as the owners thought someone with “public corporation” experience would put Reed & Barton in a stronger, more prominent position to enter into the world market. Mac, and the rest of the senior management team, tried to stem the tide of “leaps” into less quality products, but Mac then lost his excitement to go into the office. He no longer found anything exciting about bringing in “imported” chests so that the corporation might be able to sell to the “mass merchants.” It was time to go…
Reed & Barton ended up closing Eureka Mfg. Co. the year after Mac left. 225 workers were put out of work and all of the designs were sent over to China to be copied. Reed & Barton still sold Reed & Barton Handcrafted Chests, but now they were being handcrafted in China, using MDF board, not hardwoods, and using paper printed to look like mahogany or cherry woods, which was then laminated onto the MDF panels in order to make “handcrafted chests” at much lower costs.
Mac had many of the old Reed & Barton customers come to him when they saw this downward spiral in quality. Some large customers persuaded him to work for them to get quality products produced again which led Mac to found D-Mac Consulting, LLC and re-visit factories throughout the world to have quality products designed and produced again for his clients.
Thus, through the fall of Reed & Barton as a quality American Manufacturer, Mac saw opportunity! In 2010 he procured an interest and agreement with a company which had been a small competitor of Eureka Mfg. Co. Mac again designed a product line of jewelry chests, flatware chests, watch chests, watch winders and cigar humidors and that is when the American Chest Company took root.
Made in U.S.A. is the governance for the company, using only the finest hardwoods, making only the finest handcrafted hardwood chests in classic designs. This new company, the American Chest Company, will only take the ‘road less traveled.” Make it superb, or don’t make it at all!
American Chest has since stretched and outgrown our original factory. The search to increase production while still maintaining all of the governance of the company had led Mac to step back in time - Amish Craftsmen; strong men who share the same love of fine wood, beautiful designs and craftsmanship. The Amish, who have integrity in everything they do and in what they build… The Amish, who take a design and always look to overbuild the item. These are the partners that Mac has chosen to work with in the continued growth of the American Chest Company!
The Amish respect Mac for the experience he brings every time he visits their work shops. (It amused all that American Chest Company is now selling our Fine American Made Chests through our distributor in China!)
Mac has so much respect for the Amish. The way the Amish work, the quality they infuse into each product they produce and the beauty of their work, as well as their integrity and authentic “genuineness” is awe inspiring. Strength of faith, devotion to family and the commitment to their communities…these are some of the finest American workers Mac has ever been associated with.
The American Chest Company grows in this world market because of the strength and experience of Mac McLoughlin and his chosen association with fine Amish craftsmen.