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Return & Refund Policy
Any shortages, overages, damages or manufacturer defects must be reported within 5 days of receipt. After that period, a 20-25% restocking fee will apply. Please check all merchandise carefully upon receipt. If a product is damaged during shipment, please call our Customer Support Department at (229) 404-5499 and we will help you arrange a return.
When making a return, please include all original packing materials, accessories and manuals. Merchandise must be unused and received in original condition. Used merchandise is non-returnable.
Note: Merchandise shipped by freight truck must be inspected, and any damage noted on the Bill of Lading before the driver leaves. Failure to comply will result in an inability to process a damage/loss claim for merchandise.
All items, including style, color selection and prices are subject to availability and can change without notice. Typographic and/or photographic errors are subject to correction.
Cigar Caddy Warranty Registration and Information
Click Here and fill out the form to register for your product warranty.
* Warranty becomes valid when the registration card is completely filled out, which must be within 90 days from the date of purchase.
Cigar Caddy travel cases are covered under a lifetime guarantee as advertised on the bottom sticker of the case. Customers would need to reach out to us in order to take advantage of the warranty for repair/replacement. The customer is responsible for sending the item in to us; once it is received we will send email updates throughout the process.