Sanctuary SA-DIA2 Sanctuary Diamond Series Home & Office Safe

1. General Conditions

At Gentlemen's Caves, we are committed to your satisfaction. We understand that purchasing a safe is a significant investment, and our policy is designed to ensure a clear and transparent process for our customers.

2. Return of Goods

Due to the unique nature of our products, we maintain a strict 'No Returns' policy on all safe purchases. This policy is in place because safes are high-claim items that are costly and challenging to transport due to their size, weight, and the need for specialized handling.

3. Shipping Damage

If a product is damaged during shipping, the responsibility to file a claim rests with the carrier. Customers are advised to inspect the item thoroughly at the time of delivery. Should there be any damage evident on the product, the customer has the right and is advised to refuse delivery. In such instances, the refused item will be returned to us, and we will arrange for a replacement to be sent out at the earliest convenience.

4. Refunds

As returns are not accepted, refunds are not typically provided. However, in the exceptional case of shipping damage where the customer has refused the item, we will work to rectify the situation by either providing a replacement or issuing a refund, subject to the confirmation of the damage and in accordance with our shipping insurance policies.

5. Reporting Damages

To report damages or file a claim for a refused delivery, the following steps must be taken:

• Refuse the delivery and inform the delivery personnel that you are doing so due to visible damage.
• Document the damage with clear photographs.
• Contact our customer service team within 24 hours of the refused delivery to report the issue and provide photographic evidence.

6. Contact Information

For any inquiries regarding our Return & Refund Policy, please contact our customer service department at:

• Email: Support@GentlemensCaves.com
• Phone: (229) 404-5499
• Business Hours: Mon - Fri, 8:00am - 5:30pm (GMT-4)
  Weekend, 8:00am - 5:00pm (GMT-4)

We value your business and will endeavor to resolve any issues concerning shipping damage swiftly and satisfactorily.

We stand behind our products with a Best in Class Lifetime Warranty which covers the entire safe against theft, fire, natural flood, locks, parts, and paint. We offer free freight on warranty replacement gun safes in the continental USA as well as free locksmith services if you ever get locked out.

Warranty is inclusive and is in lieu of any and all other warranties, express or implied. Specifically excluded are the warranties of merchantability and fitness for a particular purpose. This warranty is limited to the safe itself and/or its value and does not include consequential damages of any kind including, but not limited to, the contents in and of the safe.