Warranty Disclaimer – Residential Use Limited Warranty

Holland Bar Stool Company warrants: Original Purchaser (“Purchaser”), that as the manufacturer of all its products (“Products”) to be free from defects in material and workmanship on all of our series of stools, tables and chairs (excluding the *Hampton Series) for a period of 5 years, under normal use and service for personal, family and household purposes, following the date of purchase and delivery to the “Purchaser”. This warranty does not cover printed vinyl (**Logo Series), upholstery, printed table tops (**Logo Series), wood or metal finishes.

*Hampton Series – Holland Bar Stool Company warrants: Original Purchaser (“Purchaser”), that as the manufacturer of all its products (“Products”) to be free from defects in material and workmanship for a period of 2 years, under normal use and service, following the date of purchase and delivery to the “Purchaser”. This warranty does not cover upholstery, wood or metal finishes.

**Logo Series – Holland Bar Stool Company warrants: Original Purchaser (“Purchaser”), that as the manufacturer of all of its’ printed Logo Series stool seat tops and printed Logo Series table tops to be free from defects in material and workmanship for a period of 1 year, under normal use and service, following the date of purchase and delivery to the “Purchaser”.

This warranty, regardless of product, does not cover damages which result from neglect, accident, intentional misuse or acts of nature, normal wear and tear, exposure to extreme temperature or humidity, immersion in water, fading or color variations of vinyl or artwork over time, scratches, minor variations in size, unauthorized repair, alteration, abuse or misuse of Product.

The obligation of Holland Bar Stool Company under this warranty is limited, at the option of Holland Bar Stool Company to repair or replacement of Product with one of equal or similar type and quality, if, to the satisfaction of Holland Bar Stool Company the Products as manufactured proves defective under normal use and service.

Repairs or replacements under this warranty will be made by Holland Bar Stool Company or anyone Holland Bar Stool Company, in its sole direction authorizes, at no charge to the Original Purchaser. If return to the factory is necessary, packing and shipping costs to the factory will be charged to the Purchaser. Return shipping shall be freight prepaid to the dealer making the recommendation. All costs for delivery from the Purchaser to the dealer and for any delivery to the purchaser from the dealer shall be paid by the Purchaser.

THE WARRANTY REMEDY TO REPAIR OR REPLACE A PRODUCT IS IN LIEU OF ALL RIGHTS TO THE PURCHASER OR USER OF THE PRODUCT DUE TO PRODUCT FAILURE OR NONPERFORMANCE. THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES AND REPRESENTATIONS. MANUFACTURER SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE SUPPLY OF OR USE OF ANY PRODUCTS, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. MANUFACTURER’S LIABILITY FOR ANY CAUSE WHATSOEVER IS LIMITED TO THE TOTAL PRICE PAID TO MANUFACTURER. NO ACTION SHALL BE BROUGHT MORE THAN SIX MONTHS AFTER THE CAUSE OF ACTION HAS ARISEN. IN NO EVENT SHALL THE TIME PERIOD OF ANY MANUFACTURER WARRANTIES, WHETHER EXPRESS OR IMPLIED, EXCEED THE TIME PERIODS SPECIFIED ABOVE.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND THERE MAY BE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

Holland Bar Stool Company Billiard Table Warranty

Holland Bar Stool Company, a Division of Holland Bar Stool Co., will, at its sole discretion, either repair or replace any part(s), excluding installation and labor, which fail or malfunction due to defects in materials or workmanship during the warranty period. Tables sold or used commercially are excluded.

 - BILLIARD TABLES

Carry a LIMITED LIFETIME WARRANTY from the date of original purchase by the consumer from an authorized Holland Garmeroom dealer or agent. Holland Bar Stool Company, using its sole discretion, will either repair or replace the part(s) proven to be defective as established per the following:

1. Table cabinet, rails, blinds, legs, and internal support system: FIVE (5) YEAR WARRANTY from splitting or cracking.

2. Cushions: LIFETIME WARRANTY against separation, dry rot, or hardening.

3. Slate: LIFETIME WARRANTY from chipping, cracking, or warping. (Only if any portion of the playing field is affected.)

4. Hardware: FIVE (5) YEAR WARRANTY on all hardware and metal parts.

5. Repair or replacement of any defective parts shall constitute complete fulfillment of all obligations with respect to the Product. This Lifetime Warranty does not require the replacement of the entire billiard table.

6. Cloth, pockets, and accessories: Holland Bar Stool Company's warranty does not cover the repair or replacement of the billiard table's cloth, pockets, or accessories.

Holland Bar Stool Company Warranty Limitations

This Limited Warranty does not cover the following: 

Any failure caused by or resulting from abuse, neglect or accident; improper use, modification, service, maintenance or repair; or normal wear and tear. Cabinet exterior and decorative finishes, including scratches, scrapes, and nicks in surfaces. Installation or labor cost, in any form, incurred in any manner. Only part repairs or replacements are provided. Damages incurred in shipping, unpacking, set-up, and installation. Commercial or industrial users. Tables located outside the United States and Canada.

 Damage caused by factors other than manufacturer's materials or workmanship: Holland Bar Stool Company does not extend warranty coverage to repairs or replacements as a result of abuse, neglect, alteration, misuse, flood, fire, earthquake or other act of nature, abnormal playing conditions, or accidental damage. This warranty does not cover tables used in a commercial or an institutional setting.

 All Claims must be emailed to support@gentlemenscaves.com and accompanied by sufficient digital photo documentation along with a brief explanation of the issue. Our Warranty Department will review your claim and respond promptly. If a claim is deemed valid, we will replace or repair, at our discretion, any or all of the components involved in the claim. In some cases Holland Bar Stool Company has the right to request a copy of the original bill of sale to the original owner to help determine claim viability. 

Any declared defective part(s) should be returned, (freight prepaid by owner) via a Holland Bar Stool Company approved carrier to Holland Bar Stool Company. If the part is determined to be defective by the digital photos submitted or visual inspection, the cost of shipping will be reimbursed. Holland Bar Stool Company will afford the replacement shipping cost back to the customer. If the claim occurs more than six (6) months after the original date of purchase, shipping costs both ways will be the sole responsibility of the owner.

Holland Bar Stool Company warranty represents the complete understanding between the original owner and Holland Bar Stool Company of the warranty coverage for your product(s). Holland Bar Stool Company makes no other guarantees, express or implied, other than those established within this document. Holland Bar Stool Company does not authorize any person or entity to assume additional liabilities or obligations in connection with your product(s). This Warranty gives you specific legal rights. You may also have other legal rights that may vary from state to state. 

Holland Bar Stool Company Shuffleboard Table Warranty

 Holland Bar Stool Company, a Division of Holland Bar Stool Co., will, at its sole discretion, either repair or replace any part(s), excluding installation and labor, which fail or malfunction due to defects in materials or workmanship during the warranty period. Tables sold or used commercially are excluded.

- SHUFFLEBOARD TABLES

Carry a LIMITED 5 YEAR WARRANTY from the date of original purchase by the consumer from an authorized Holland Garmeroom dealer or agent. Holland Bar Stool Company, using its sole discretion, will either repair or replace the part(s) proven to be defective as established per the following:

1. Table cabinet, rails, legs, and internal support system: FIVE (5) YEAR WARRANTY from splitting or cracking.

2. 1 YEAR warranty on the Playing Surface from cracking or fogging.  If maintained with proper waxes and cleaners, and appropriate pucks are used for play, the playfield should never have to be resurfaced or refinished.

3. Hardware: FIVE (5) YEAR WARRANTY on all hardware and metal parts.

4. Repair or replacement of any defective parts shall constitute complete fulfillment of all obligations with respect to the Product. This Warranty does not require the replacement of the entire shuffleboard table.

5. Cloth and accessories: Holland Bar Stool Company’s warranty does not cover the repair or replacement of the shuffleboard cradle’s cloth, or accessories.

Holland Bar Stool Company Warranty Limitations

This Limited Warranty does not cover the following: 

Any failure caused by or resulting from abuse, neglect or accident; improper use, modification, service, maintenance or repair; or normal wear and tear. Cabinet exterior and decorative finishes, including scratches, scrapes, and nicks in surfaces. Installation or labor cost, in any form, incurred in any manner. Only part repairs or replacements are provided. Damages incurred in shipping, unpacking, set-up, and installation. Commercial or industrial users. Tables located outside the United States and Canada.

 Damage caused by factors other than manufacturer's materials or workmanship: Holland Bar Stool Company does not extend warranty coverage to repairs or replacements as a result of abuse, neglect, alteration, misuse, flood, fire, earthquake or other act of nature, abnormal playing conditions, or accidental damage. This warranty does not cover tables used in a commercial or an institutional setting.

 All Claims must be emailed to support@gentlemenscaves.com and accompanied by sufficient digital photo documentation along with a brief explanation of the issue. Our Warranty Department will review your claim and respond promptly. If a claim is deemed valid, we will replace or repair, at our discretion, any or all of the components involved in the claim. In some cases Holland Bar Stool Company has the right to request a copy of the original bill of sale to the original owner to help determine claim viability. 

Any declared defective part(s) should be returned, (freight prepaid by owner) via a Holland Bar Stool Company approved carrier to Holland Bar Stool Company. If the part is determined to be defective by the digital photos submitted or visual inspection, the cost of shipping will be reimbursed. Holland Bar Stool Company will afford the replacement shipping cost back to the customer. If the claim occurs more than six (6) months after the original date of purchase, shipping costs both ways will be the sole responsibility of the owner.

Holland Bar Stool Company warranty represents the complete understanding between the original owner and Holland Bar Stool Company of the warranty coverage for your product(s). Holland Bar Stool Company makes no other guarantees, express or implied, other than those established within this document. Holland Bar Stool Company does not authorize any person or entity to assume additional liabilities or obligations in connection with your product(s). This Warranty gives you specific legal rights. You may also have other legal rights that may vary from state to state. 

Warranty Disclaimer – Commercial Limited Warranty

Holland Bar Stool Company warrants: Original Purchaser (“Purchaser”), that as the manufacturer of all its products (“Products”) to be free from defects in material and workmanship on all of our series of stools, tables and chairs (excluding the *Hampton Series) for a period of 3 years, under normal use and service, following the date of purchase and delivery to the “Purchaser”. This warranty does not cover printed vinyl (**Logo Series), upholstery, printed table tops (**Logo Series), wood or metal finishes.

*Hampton Series – Holland Bar Stool Company warrants: Original Purchaser (“Purchaser”), that as the manufacturer of all its products (“Products”) to be free from defects in material and workmanship for a period of 1 years, under normal use and service, following the date of purchase and delivery to the “Purchaser”. This warranty does not cover upholstery, wood or metal finishes.

**Logo Series – Holland Bar Stool Company warrants: Original Purchaser (“Purchaser”), that as the manufacturer of all of its’ printed Logo Series stool seat tops and printed Logo Series table tops to be free from defects in material and workmanship for a period of 1 year, under normal use and service, following the date of purchase and delivery to the “Purchaser”.

The warranty, regardless of product, does not cover damages which result from neglect, accident, intentional misuse or acts of nature, normal wear and tear, exposure to extreme temperature or humidity, immersion in water, fading or color variations of vinyl or artwork over time, scratches, minor variations in size, unauthorized repair, alteration, abuse or misuse of Product.

The obligation of Holland Bar Stool Company under this warranty is limited, at the option of Holland Bar Stool Company to repair or replacement of Product with one of equal or similar type and quality, if, to the satisfaction of Holland Bar Stool Company the Products as manufactured proves defective under normal use and service.

Repairs or replacements under this warranty will be made by Holland Bar Stool Company or anyone Holland Bar Stool Company, in its sole direction authorizes, at no charge to the Original Purchaser. If return to the factory is necessary, packing and shipping costs to the factory will be charged to the Purchaser. Return shipping shall be freight prepaid to the dealer making the recommendation. All costs for delivery from the Purchaser to the dealer and for any delivery to the purchaser from the dealer shall be paid by the Purchaser.

THE WARRANTY REMEDY TO REPAIR OR REPLACE A PRODUCT IS IN LIEU OF ALL RIGHTS TO THE PURCHASER OR USER OF THE PRODUCT DUE TO PRODUCT FAILURE OR NONPERFORMANCE. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND REPRESENTATIONS, WHETHER WRITTEN, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, EACH AND EVERY WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MANUFACTURER SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE SUPPLY OF OR USE OF ANY PRODUCTS, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. MANUFACTURER’S LIABILITY FOR ANY CAUSE WHATSOEVER IS LIMITED TO THE TOTAL PRICE PAID TO MANUFACTURER. NO ACTION SHALL BE BROUGHT MORE THAN SIX MONTHS AFTER THE CAUSE OF ACTION HAS ARISEN. IN NO EVENT SHALL THE TIME PERIOD OF ANY WARRANTIES THAT MANUFACTURER IS SUBJECT TO EXCEED THE TIME PERIODS SPECIFIED ABOVE.

Production Policy

Standard Products: Ships in 5-10 business days.

Billiard Tables with Logo Cloth: Ships in 9-11 weeks. Dates may vary due to overseas supplier. Contact our support team for further information. 

Other Game Tables: Ships in 10-14 business days.

For any questions, reach out to customer service.

Return Policy

Holland Bar Stool Co. prioritize the satisfaction of our customers and the integrity of thier products. Please carefully review their return policy outlined below:

Inspection upon Arrival:

• Upon receiving your product, it's essential to inspect it immediately. We urge all customers to report any issues or discrepancies within 48 hours of receipt.
• If you find any damage or defects, please contact our Customer Service department. Ensure you have photographs of the damage/defect and, if relevant, damages to the packaging. These will help us address the situation promptly.

Defective or Damaged Products:

• If your product is defective or damaged, Holland Bar Stool Co. reserves the right to take one of the following actions:

  1. Replace the damaged part.
  2. Replace the entire product.
  3. Offer a refund.

• If we require the damaged item returned for further inspection, it should be sent back within 14 days.

• IMPORTANT: For any returns, you must first obtain a Return Merchandise Authorization (RMA) number provided exclusively by our Customer Service department. Returns without an RMA will not be accepted.

Buyer's Remorse:

• All products from Holland Bar Stool Co. are custom-made to order. If you decide you no longer want a product that is not damaged or defective, certain conditions apply:

  1. A 20-25% restocking fee will be deducted from your refund.
  2. The original shipping charges are non-refundable.
  3. Return shipping fees are the responsibility of the customer.

• The product must be unopened, and you have 10 days from receiving the product to obtain an RMA. The item should then be returned by the 14th day.

• Refunds are only issued once the product returns to our factory and is verified to be in brand new, re-sellable condition.

Return Requirements:

• No returns will be accepted without an RMA number from our Customer Service department.
• The item(s) must be in new/unused condition and must be returned with all accessories, parts, and securely packed in its original packaging.

Initiating a Return: To start a return process, please reach out to Holland Bar Stool's Customer Service to secure an RMA number. Any queries or concerns can also be sent to support@gentlemenscaves.com.

We appreciate your business and understanding regarding our return policy, as we strive to ensure the best possible experience for our customers.